FAQ – Frequently Asked Questions

Shipping

What are the delivery times?

Orders are shipped within 2 to 5 business days. Delivery within mainland France then takes 2 to 3 business days.

Which carriers do you use?

We use La Poste (Colissimo) and Mondial Relay depending on the options available at your address.

Do you ship internationally?

Yes, we ship throughout Europe and internationally. Delivery times and rates vary by destination.

Item Condition

How do you assess the condition of items?

Each item is carefully inspected before being put up for sale. We use the following ratings: New with tag, New without tag, Excellent condition, Very good condition, Good condition. Any potential defect is mentioned in the description.

Are measurements indicated?

Yes, flat measurements are indicated in the description of each item to help you choose the right size.

Returns & Refunds

Can I return an item?

Yes, you have 14 days after receipt to contact us in case of a problem. Please consult our Return Policy for more details.

What should I do if the item does not match the description?

Payment

What payment methods do you accept?

We accept credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay.

Is payment secure?

Yes, all transactions are secured via the SSL protocol and processed by Shopify Payments.

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